Terms & Conditions


Online bookings policy


All bookings made directly through the website of Belvedere Holiday Club are guaranteed if you receive a confirmation of Completed reservation with the respective parameters and validity period. If you experience any problems during the booking process, please contact the Booking Department – phone: 0887 999 437 or email: reservations@belvedereholidayclub.bg






– The hotel requires a prepayment of 30% of the total amount of the reservation up to 3 days before the specified date of arrival. If the client wishes, he can pay the entire value of the reservation.
– After payment is made, the guest receives a booking confirmation. If we do not receive a deposit on time, the guest gets a reservation cancellation.
– The hotel reserves the right to request a 100% prepayment for special or holiday bookings.
– Reservations “No refundable”. After completing the reservation, the entire amount of the stay is withdrawn from the client’s card (full prepayment).




Methods of payment


Bank transfer


You can make a bank transfer to the hotel account:

Belvedere Holiday Club
Belvedere Management LTD
Bansko, “Shipotsko” area
IN: 200564234
VAT №: BG200564234
Representative: Dimitar Iliev
IBAN: BG67UBBS80021077392020 / BGN


The “Payment reason” shall state the reservation number and the reservation’s name.
If the sender’s and recipient’s accounts are with the same bank, the transaction is made immediately. If they are different banks in the country, the transaction is made within two working days. There may be a more significant delay in the transaction with international transfers.
Please note that some banks may charge additional fees for international transfers. For more information on international translation fees, please contact your bank.



Payment by card / online /


An extremely convenient way to pay. After the finalization of the reservation, the clients will be transferred to a secure payment platform of the bank, where you should enter the necessary data. If the transaction is authorized, we will send a confirmation of the reservation after the payment.
Please note that some banks may charge additional fees for international transfers. For more information on international translation fees, please contact your bank.
Our employees do not have access to this sensitive information. Only the bank has all the information.



On-site at the hotel


Payment on the spot is made upon check-in at the hotel.
You can pay it on the spot in cash, but only in Bulgarian levs or a Visa or Master Card. American Express card payments are not accepted.





In case you need to cancel your booking, the cancellation must be done in writing.
You can cancel a booking you’ve made in one of the following ways: send us an e-mail: reservations@belvedereholidayclub.bg let us know via the contact form on our website or via the cancellation link in the email of the confirmed reservation.


– The client is entitled to a free cancellation up to 7 days before the accommodation date. In case of cancellation after this period, the deposit of 30% remains non-refundable.


Cancellation Policy “No Refundable”. This type of reservation does not allow cancellations.
– The reservation is not subject to change or cancellation.
– In case of no-show, the amount of the reservation will not be refunded.




Child accommodation policy


– Children up to 5.99 years old with two paying adults are accommodated free of charge.

– Children between 6 and 11.99 years old accommodated on an extra bed pay extra as per the respective offer.

– Children and adults over 12 years of age accommodated on an extra bed pay extra as per the respective offer.




Check-in and accommodation at the hotel


– Check-in starts at 14:00.

– Checkout is until 12:00.

– Guests are required to present an identity document upon arrival at the hotel.

– Smoking in all indoor areas is prohibited. In case of violation, a fee will be added to the room bill.

– No pets allowed.

– A lost key is paid for by the guest.

– Meals can be eaten in the hotel restaurant only. It is forbidden to take food out of it.

– In case any damage has been done to hotel property by a guest, the guest is obligated to pay for the damage.

– Violation of the generally accepted norms of behavior, aggressive behavior, and actions threatening the health and property of others is prohibited.

– Guests who do not follow the general order and do not comply with the hotel policy may be forced to leave the complex without refunding the prepaid amounts.







Hotel Belvedere Holiday Club has a large outdoor parking that is free for hotel guests.




Personal belongings


– Guests’ personal belongings that have been forgotten in the hotel rooms or on the hotel premises or have been found and handed over by employees or other guests are stored for 30 calendar days and are handed over on request or sent by courier to a specified address at the client’s expense.

– The hotel is not responsible for lost or stolen items on its premises, as well as for damage caused by third parties.

– Please do not leave valuables, money, and expensive equipment unattended.


The complex puts the life and health of its employees and customers first. We operate in conditions of increased safety, hygiene, and disinfection, following protocol and preventative measures that are fully compliant with guidance on prevention, control, and limitation of the spread of COVID – 19. The hotel reserves the right to change the conditions and requirements for accommodation in accordance with the restrictions and measures imposed and currently in force on the territory of Bulgaria.


The team at Belvedere Holiday Club thanks you for complying with the general terms and conditions and wishes you a pleasant stay!